Troubleshooting playlist errors

The playlist will not load

• –Check the link or login character by character. One typo is enough to stop it loading.
• –Open the playlist URL in a browser on another device to confirm it is reachable.
• –Confirm with your provider that your account is active and not limited to fewer connections.
• –Very large playlists can take longer to load on older devices.

Channels load but do not play

• –The stream itself may be offline at the source. Try another channel.
• –Check your internet connection and speed.
• –Restart the app and the device.

Guide or catch-up missing

• –Guide data and archives are supplied by your source; not every source provides them.
• –Make sure the device date, time and time zone are correct.

Still stuck?

KlyroPlayer does not control your playlist source. For account, channel or stream issues, contact your content provider. For app or activation issues, see the Contact page.